Frequently Asked Questions.
1.1 Do I need to open an account to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account and fill in your particulars.
1.3 How do I order?
Shop for the items you want and add them to your shopping cart. You can proceed to your shopping cart and check out when you have finished. Ensure all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, and American Express.
1.6 Can I amend and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Key in the voucher code in the field “Voucher Code” and click “Add” on your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and the billing and delivery address are verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 24 hours, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
All items are made to order for each customer. Please allow 2-3 weeks for shipment after purchase.
2.3 How can I track my delivery?
An email confirmation with a tracking number will be sent to you once the order has been shipped. You can check and track the delivery status of your order through our local logistics partner. We typically use USPS for orders within the United States and FedEx for orders outside the country.
2.4 What are the shipping charges like?
All US deliveries are free, via standard courier. For international deliveries, you can select your items and go to the checkout page as the cost is calculated based on weight and volume. After entering your delivery details, we will automatically calculate the cost of delivery based on the address you specify.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you received a defective item from us. Please contact our Customer Care Team at email@example.com with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or color
We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at email@example.com if you have not received your parcel after 10 working days and we will assist you accordingly
2.11 Will there be an additional charge for redelivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your package via the official website of logistic company to find out why it might have been delayed. Alternatively, you may drop us an email at firstname.lastname@example.org and we will assist you further.