1. ORDERING

1.1 Do I need to open an account to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account and fill in your particulars.

1.3 How do I order?

Shop for the items you want and add them to your shopping cart. You can proceed to your shopping cart and check out when you have finished. Ensure all information is correct before confirming your purchases and payment.

1.4 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, and American Express.

1.5 Can I amend and cancel my order?

Please contact us at service@gardensring.com if you need to cancel your order and please understand that we will require a 35% restocking fee if your piece(s) is already in production.

1.6 I have a discount code, how can I use it?

Key in the coupon code in the field “Coupon Code” and click “Apply Coupon” on your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.

1.7 How will I know if my order is confirmed?

After you have placed your order, you will receive an automatic e-mail from us to confirm that your orders have been received. However, do note that all orders of Gardensring will require 14 working days for production before shipping.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 24 hours, excluding weekends and public holidays.

2.2 How long will it take for me to receive my order?

All items are made to order for each customer. Please allow 2-3 weeks for shipment after purchase.

2.3 How can I track my delivery?

An email confirmation with a tracking number will be sent to you once the order has been shipped. You can check and track the delivery status of your order through our shipping partner. We typically use USPS for orders within the United States and FedEx for orders outside the country.

2.4 What are the shipping charges like?

All US deliveries are free via standard shipping. For international deliveries, after entering your delivery details, the page will automatically calculate the cost of delivery based on the address you specify.

2.5 Can I change my shipping address after my order has been confirmed?

Please contact us at service@gardensring.com if you need to change your order address, and please understand that if we have already sent out the package, the address cannot be changed.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact us at service@gardensring.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you received a defective item from us. Please contact us at service@gardensring.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact us at service@gardensring.com with a snapshot of the product you received, and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

We need to kindly remind you that all of our items are made to orders according to the customer’s choice of ring size, metal material, metal color, etc., so if customers want to exchange or return the product for non-quality issues, we are required to charge a restocking fee of 35% for the purchase price. 

2.10 I have not received my package, what should I do?

If you have not received your package after 10 business days of getting the tracking number, please email our customer service team at service@gardensring.com and we will help accordingly.

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.