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Refund and Returns Policy

We wish you to be happy with your purchase, and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed, and in their original condition
  • Originals receipts need to be included
  • Not customized order

If the above conditions are not met, we regret to inform you that we cannot process any requests for exchanges or refunds, regardless of whether the item has been sent back to us.

Customers are responsible for the cost of the main stone purchased for private customization. The customization fee for the original purchase will not refund.

While you may have taken advantage of free or low-cost shipping, we do incur original shipping costs for each order. Therefore, we will charge the original shipping cost when processing your refund.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns should be made within 30 days of the delivery date for all U.S. orders and within 50 days of the delivery date for overseas orders. You may contact us here for an exchange or refund, we will be happy to assist you.

1.1 If the value of the exchange item(s) is higher than the original item(s), you will need to pay the difference in cash.

1.2 If the value of the exchanged item(s) is less than the value of the original item(s), there will be no refund.

2. EXCHANGES & RETURNS ONLINE

2.1 You will need items in their original state and packaging.

2.2 Kindly contact us here and we will assist you with your exchange.

2.3 Mail us your parcel via a traceable mode of postage.

2.4 Wait for an email confirmation from us, and you will receive an email once we verify your order information. Generally speaking, the processing time is 5 business days after receiving your package.

2.5 All requests for returns will be refunded via your original payment method.

2.6 All returns and exchanges made via our online portal at https://gardensring.com

3. OTHER TERMS & CONDITIONS

3.1 All items that require return and exchange, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tear of a product.

3.4 Gardens Ring makes No Warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose

3.5 Personalized items with “engravings” are not refundable. Gardens Ring will charge a 35% restocking fee for the exchange of personalized items.

3.6 Specially ordered items, such as custom sizes and gemstone items, are non-refundable. (Custom sizes are those that are charged an additional $20.) Gardens Ring will charge a 35% restocking fee for special item exchanges.

3.7 Items sent to you as Replacement/Exchange are not refundable.

3.8 If the product itself has no quality problems, Gardens Ring will charge a 35% restocking fee for the exchange of the special items.

3.9 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.

3.10 All decisions made by Gardens Ring are final.

4. Refund

Gardens Ring will reimburse the customer $10 as the return shipping fee via store credit under the following circumstances.

  • The customer received the wrong item.
  • The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Gardens Ring within 48 hours of receiving their order.)

Gardens Ring will charge a 35% restocking fee for the return or exchange of the below items:

  • Items that are custom-made with 925 Silver.
  • Items that are custom-made with14K white gold/14K rose gold/14K gold.
  • Items that are custom-made with18K white gold/18K rose gold/18K gold.
  • Items that are custom-made with moissanite stones.

Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.

Notice:
  • We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates, and names carefully. You are welcome to contact us if you have questions before placing your order.
  • Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.

5. REPAIR POLICY

We offer repair services for all of our products. Contact us at service@gardensring.com